Returns & Exchanges

At Chatsworthflowers, we strive for perfection in every arrangement, but if you are not completely satisfied with your home floral decor, we offer a 14-day return window for non-perishable items. Please note that due to their delicate nature, fresh floral bouquets are eligible for replacement only if reported within 24 hours of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team within the eligible timeframe with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Submit clear photographs of the flowers or home decor items to help us assess the condition and quality of the product received.

• 3.
  Prepare for Collection

  For non-perishable home accents, securely repackage the item in its original box to ensure it remains protected during the return transit.

• 4.
  Receive Resolution

  Once your return is inspected or your claim is approved, we will issue a full refund to your original payment method or dispatch a fresh replacement.